Always available for service
A stairlift is a technical product so a breakdown is always possible. It is good to know that you can always contact us for a fast and adequate solution.
Fast service
In the event of a breakdown, call our customer service office on 0845 330 0950 and they will answer your call directly during office hours. To report a breakdown in the evening or at weekends, call 0191 499 4715. Freelift has first-class engineers ensuring you always get the best service quickly!
Our guarantee
Freelift stands for high quality in terms of safety, innovation, comfort and design. Freelift is one of the first companies in its field to be awarded the ISO certificates:
- ISO 9001:2000;
- ISO 14001:2004.
All our products are delivered with a 12 month warranty as standard. This covers any call outs, labour and parts, and also one annual service. Extended warranties are available on request at a competitive price.
Furthermore, all our products are tested and approved by worldwide independent inspection services (NIVL, BSI, TÜV and BCJ). This gives you the assurance that all our products meet the highest standards in terms of quality and safety.
* does not apply to batteries.
